STEP 1: REVIEW OUR RETURN POLICY BELOW 

The only acceptable returns are damaged products or if an incorrect item was received (wrong size, wrong item, wrong color). If you would like to file a claim for a misprinted, defective, or damaged item, it must be completed within a 15-day window from the day the product was received. For unreceived products due to shipping carriers inability to deliver the product, these must be filed no later than 30 days from the expected delivery date. We do not accept exchanges, even if the wrong size was purchased so please be sure to check your selections before finishing checkout. All claims are to be filed out below. If more than 30 days have passed since your purchase date, unfortunately, we are unable to offer a refund or exchange. To be eligible, the items you wish to return or exchange must be unused, in the same condition that you received them, and in the original packaging. Shirts and apparel must be put back into their original plastic packaging. Mugs must be unused and still in their cardboard packaging. Several types of goods are exempt from being returned, including gift cards, custom creations, and sale items. To complete your return, we require you to fill out the form below, including your proof of purchase in the form of your E-Ticket to Broadway order number, beginning with PF. Please note that while we do not charge a re-stocking fee, you are responsible for paying to ship any items back to us. Your original shipping fee is not refundable. 

STEP 2: CONTACT US USING THIS FORM

Please fill out the form below and be sure to include your email address, order number, and reason for return or exchange. We will reply as soon as possible with instructions for returning your item(s).

STEP 3: SHIP YOUR ITEMS BACK TO US

Once you have messaged us using the form above and we have responded with confirmation, you may ship your item(s) to us at the address below. If you are shipping item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

E-TICKET TO BROADWAY
11201 ED BROWN RD.
CHARLOTTE, NC 28273, USA

*Please be sure to include your 10-digit order number, beginning with PF.

We will send you an email to notify you that we have received your returned item(s) in its original condition. Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days. If you've been approved for a refund, but you haven't received the credit to your original method of payment after 3-5 business days, first check your account again and contact your bank or credit card to see if the transaction is in process. There is often some processing time before a refund is posted. If you’ve done this and still have not received your refund, please contact us at orders@eticketpodcast.com.

QUESTIONS?

Please contact us using the form above, or email us at orders@eticketpodcast.com. Happy shopping!

Updated February 26, 2021